Getting help with your account

Need help with your account

If you have questions about your Pre-paid Financial Services online account contact:

Direct Payment team

Phone: 0118 974 6000 and choose option 6

Pre-paid Financial Services (PFS/EML) customer services team

Phone: 020 3633 4515

Direct payment no longer needed

If a direct payment is no longer needed contact the Direct Payment team.

When a direct payment stops, the Prepaid Financial Services Card (PFS/EML) account will be closed and no longer be available to use. The PFS/EML Card can be destroyed.