Once an appeal has been made

Appeal process

A Service Manager will review all the information and decide if your appeal is success or not.

If your appeal is successful you will be notified in writing, within 20 working days of you submitted your appeal.

If your appeal is not successful you will be informed as to the reasons why. You have the choice to take the appeal to the second stage. Your appeal will then be referred to the Head of Service for a final decision.

If your appeal is successful at this second stage you will be notified in writing, within 20 working days of your appeal going to the Head of Service.

If your appeal is not successful you will receive a letter from the Head of Service telling you the reasons why this decision was made. This will be within 20 working days from the time the appeal was referred to the Head of Service. The second stage review is the final part of the process. There is no further right to request a review of the decision once this stage has been completed.

If you are still not satisfied

This does not affect your rights to use the Council’s Complaints procedure or your right to contact your local Councillor, Member of Parliament, or the Local Government and Social Care Ombudsman (LGSCO)