Making an appeal

Contact the person you have been working with for example your allocated social worker and tell them you want to appeal against a decision. You have 20 working days to do this from when you find out about the decision you're appealing. You can write a letter, call, meet in person, or send an email. You need to explain the problem you're unhappy about, we will then acknowledgement receiving your appeal request within 2 working days.

The information you provide will be passed to a Service Manager who will review your case. You may be contacted for more information and/or to discuss a resolution.

If you can't meet the 20-day deadline, talk to your social care worker or the staff member helping you. They'll listen to your reasons and decide if they can give you more time. Appeals made after the deadline may be accepted at the council’s discretion.