Compliments and complaints

Compliments

If you have been pleased with how a Casework Practitioner or anyone else in our SEND Service has worked with you, we would love to hear about it. We work in this role because we want to make a difference to children and young people with SEND, so we get great pleasure from hearing when we have had a positive impact on families.

Compliments also help us to learn what works best for families and share best practice with our SEND Service using real examples. 

Share a concern

If you are not satisfied with the service you have received from us, speak to a Casework Practitioner first to share your concerns. They will work with you and with Senior Case Managers where needed, to reach a resolution.

Complaints

If you are still unable to resolve any disagreements, you can visit our council’s complaints page to make a formal complaint.  

It is helpful if you can include the following:

• your child’s name and date of birth
• details of your complaint
• what outcome you expect