Assessment and eligibility

Needs assessment eligibility 

You'll be eligible if you have a physical or mental condition that has a significant impact on your wellbeing. 

You must also be unable to achieve at least 2 of the following: 

• Managing nutritional needs  

• Meal preparation 

• Maintaining personal hygiene  

• Managing toilet needs 

• Being appropriately clothed 

• Staying safe in your own home 

• Looking after your home environment  

• See and keep in touch with friends and family and meet new friends 

• Work, volunteer or do education and training you may need 

• Make use of necessary facilities or services in the local community including public transport, and recreational facilities or services 

• Carry out any caring responsibilities you have for a child

If you are eligible for a needs assessment: 

• Contact our Health and Social Care Hub on 0300 365 1234 

• Find out about eligibility outcomes for care and support needs on the Social Care Institute website 

Sensory Needs 

For support for visual and hearing impairments visit our sensory needs service web page.

Find the help you need

You can also use our online help tool which directs you towards information, advice and services that could help you to live independently and improve your wellbeing. The tool also gives you the option to refer yourself for a needs assessment.  

Online help tool