Making a payments

Your direct payment account should be used to pay for the care and support set out in your care plan. This can be done by:

• a bank transfer
• direct debit
• telephone payment

Cash withdrawals are not permitted under the direct payment scheme. You can not use your card at an ATM machine.

When you receive an invoice check:

• it shows the name and full address of the person or organisation providing care
• it adds up correctly
• it is for a service you have received
• the payment is due