Last updated:
28th February 2024
Support and guidance for patients and their families
Patient rights
The Get Your Rights website provides information for children and young people to help them understand their rights when they are using the NHS.
The Citizens Advice website has information on healthcare matters and patient rights, including financial help for hospital patients and health costs.
Patient Advice and Liaison Service (PALS)
Each hospital has a Patient Relations Team or Patient Advice and Liaison Service (PALS) who can offer support and guidance to patients and families. Visit a hospital trust website for contact details of their PALS service:
- Royal Berkshire NHS Foundation Trust
- Berkshire Healthcare NHS Foundation Trust
- Frimley Park NHS Foundation Trust
- Oxford University Hospital NHS Foundation Trust
Healthwatch Wokingham
Healthwatch Wokingham is the independent consumer champion created to gather and represent the views of the public. Often people don't want to provide service providers with feedback for fear their care may be compromised. People can talk to Healthwatch anonymously and in confidence about their experience of care.
The Buckinghamshire, Oxfordshire, Berkshire West Integrated Care System (BOB ICS)
BOB ICS role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets the same outcomes from treatment. They also oversee how money is spent and make sure health services work well and are of high quality and work in close partnership with their partner organisations to achieve this. For further information about the Integrated Care System visit the BOB ICS website.
