Last updated:
17th March 2025
Report problems with street lights
Urgent faults that require attention within 2 hours
An example of an urgent fault would be if a street light, lit sign or bollard is in a dangerous condition that could potentially cause injury, like:
- A street lighting column has been struck by a vehicle
- A part has fallen off/hanging
- Exposed electrical cables
To report an urgent issue that requires immediate attention please call:
- Monday to Friday 9am to 5pm, call 0118 974 6000 and select the 'roads and road maintenance' option
- Monday to Friday out of hours 5pm to 9am, call 0800 212 111 weekends and public holidays
We aim to respond to urgent faults within 2 hours. If urgent faults are raised online, they may not be seen until the next working day
Baird Road, Arborfield
Streetlights 61 and 67 to 72 on Baird Road, Arborfield, are currently not working. This is a complex case and cable investigation works have been carried out. New power cables are needed to fix the problem and we are making arrangement for this to happen as soon as possible, subject to resources and ensuring the works do not clash with other works in the area to avoid further disruption.
Please do not report this fault to us via our mapping system. We are aware of this fault and we will post updates on this page once we know more.
Scottish and Southern Energy Networks (SSEN) Faults
Our Streetlighting Team investigate all reports of lighting fault, but if we find that the fault lies with SSEN then we pass these cases over to SSEN and close the case on our mapping system. We continue to liaise with SSEN until the fault is fixed.
Below is our current list of our SSEN faults across the borough. Please do not report this SSEN fault to us via our mapping system.
Non urgent faults
Reporting of non-urgent faults, for example a street light, lit sign or bollard that is out of light, a shield request or any other non-urgent issue can be completed using the link below. To report the issue we will need:
- The location and number of the street light, lit sign, or bollard
- A brief description of the issue
- To report multiple faults you'll need to create a report for each one
We aim to respond to non-urgent faults within 28 days.
We will try to repair the light on the first visit, however, it may take longer if:
- There is a fault with the power supply
- There are access problems
- Parts have to be ordered
- Additional traffic management is required such as temporary traffic signals or road closure
To track an existing report
On the map, select track a fault and enter the reference number.
