Last updated:
11th February 2025
Report problems with street lights
Urgent faults that require attention within 2 hours
An example of an urgent fault would be if a street light, lit sign or bollard is in a dangerous condition that could potentially cause injury, like:
- A street lighting column has been struck by a vehicle
- A part has fallen off/hanging
- Exposed electrical cables
To report an urgent issue that requires immediate attention please call:
- Monday to Friday 9am to 5pm, call 0118 974 6000 and select the 'roads and road maintenance' option
- Monday to Friday out of hours 5pm to 9am, call 0800 212 111 weekends and public holidays
We aim to respond to urgent faults within 2 hours. If urgent faults are raised online, they may not be seen until the next working day
Scottish and Southern Energy Networks (SSEN) Faults
Baird Road, Arborfield
Streetlights 61 and 67 to 72 on Baird Road, Arborfield, are currently not working. This fault has been passed onto the Scottish and Southern Energy Networks (SSEN) and they have provided an updated date they intend to fix this fault which is now 17 February (previously 12 February.)
These lamp columns have their power supply fed from a feeder pillar located some distance away outside 45/46 Biggs Lane. Our contractor Volker Highways have inspected the lights and the feeder pillar and found that the SSEN) power supply to the feeder had been temporarily disconnected/isolated by SSEN, possibly due to a recent water leak.
Visit the Scottish and Southern Energy Networks (SSEN) website for more information.
Please do not report this SSEN fault to us via our mapping system. We are aware of this fault and this has been closed on our system as we are unable to repair ourselves as it is now with SSEN. We will post updates on this page once we know more.
Non urgent faults
Reporting of non-urgent faults, for example a street light, lit sign or bollard that is out of light, a shield request or any other non-urgent issue can be completed using the link below. To report the issue we will need:
- The location and number of the street light, lit sign, or bollard
- A brief description of the issue
- To report multiple faults you'll need to create a report for each one
We aim to respond to non-urgent faults within 28 days.
We will try to repair the light on the first visit, however, it may take longer if:
- There is a fault with the power supply
- There are access problems
- Parts have to be ordered
- Additional traffic management is required such as temporary traffic signals or road closure
To track an existing report
On the map, select track a fault and enter the reference number.
