Report flooding and problems with drainage

Storm damage

The storm has caused significant standing surface water on roads across the borough and we are experiencing an increase in the number or flooding and drainage issue being reported.

Our team is prioritising locations where surface water poses an immediate hazard so please be advised there may be delays.

Please be assured that the drainage infrastructure is designed to manage this type of weather without our intervention, in the majority of cases. However, during periods of heavy rainfall over a short amount of time, the underlying ground cannot drain the water quick enough and therefore it may take longer for the standing water to clear.

To avoid duplicate reports of the same issue, please do check our mapping system prior to getting in contact to see if we are already aware.

Urgent issues

If you're reporting an urgent issue that requires immediate attention call:  

• 0118 974 6000 and select the 'roads and road maintenance' option 9am to 5pm Monday to Friday
• 0800 212 111 out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday 

An urgent issue is defined as something that is very likely to present an imminent threat to life, serious injury, or serious damage to property. We aim to respond to urgent issues within 2 hours.

Non-urgent issues

You can report: 

• Incidents of flooding
• Issues with drainage gulleys

To report problems you'll need:

• The location of the problem
• A brief description

Report flooding or drainage problems 

We aim to repair faults within 28 days.

To report multiple faults you'll need to create a report for each one.

Problems with manhole covers

Go to the report issues with manhole covers page.

Water leaks

Most water leaks are dealt with by the water company.  Find the supplier by searching on the Water.org.uk website.

Flooding and drainage advice

See the flooding and drainage advice page to find:

• Up to date flood warnings
• How to prepare for a flood advice
• Sandbag advice
• Permission to work near water
• Local flood risk management strategy
• Flood investigations
• Sustainable drainage systems (SuDS) strategy
• Useful websites