Last updated:

26th November 2024

Car park payment machines

How to use our car park payment machines and Pay by Phone (RingGo)

Individual car park information can be found on our find a car park page.

Using the payment machines

If the screen is blank, wake the machine by:

Pressing the green button just below the display to activate the screen or
Tapping the screen

Check-In and Check-Out

Check-in and check-out authorises the full charge as a default pending payment.

Choose this option if you don't know how long you'll be. Once you check out, it will only debit the amount due for payment – the actual charge will usually be taken within 3 days. A banking app may show the full day's charge as a pending payment, until the actual check-out charge is debited.

If you hold a valid parking permit for the car park and car you wish to park, no action is required.

Be aware you cannot check in more than one vehicle, using the same card.

Check-In:

Find a parking space
Enter your vehicle registration
Press the green OK button
To check in choose 'check in' on the screen
Insert the card or use the contactless reader
You'll be issued a ticket to show you've checked in
Tickets do not need to be displayed in the vehicle

Check-Out:

To check out you can use any payment machine in the same car park
Don't re-enter your vehicle registration
Make sure you use the same card you checked in with - insert the card or use the contactless reader
This will charge you for the correct amount for your stay duration (a ‘Pending’ charge may be shown on your statement until the transaction is settled by your bank)
To get a receipt tap yes on the screen when prompted
Your bank should release the authorised amount in 2 to 3 days

If you forget to check out

If you forget to check out – call 0118 974 6318 - between 7am and 10pm on weekdays.

You will be asked to confirm your vehicle details and last 4 digits of your card used. You will be charged up to the time you make the call to us.

If you need support out of hours, at the weekend or on a Bank Holiday - call 0800 212 111.

Important Check-In / Check-out information

Vehicles remaining in the car park after a request for check out may be liable to receive a Penalty Charge Notice.

The machines will automatically check you out at the maximum duration for short stay car parks. Long stay car parks will be automatically checked out at 6am each morning to clear and process the transactions of the previous day.

The maximum duration charge is pre-authorised at Check-In, this will show on your account as a pending charge. Check-Out will provide the correct charge for your stay, to be debited from your account, usually within 3 days.

Pay by card (Prepay)

You can Prepay for a set amount of time by card when you park, no check-out required:

Enter your vehicle registration
Press green OK button
Choose card button on screen
Use plus button to choose length of stay, up to the maximum allowed
Press green OK button
Insert card or use the contactless reader
A ticket will be issued showing the fixed duration purchased and end time
Tickets do not need to be displayed in the vehicle

Pay by coin (Prepay)

You can Prepay for a set amount of time by card when you park, no check-out required:

Enter your vehicle registration
Press green OK button
Choose coin button on screen
Insert coins
The display will show the value of coins inserted and the expiry time
Insert coins to reach your desired stay, up to the maximum allowed
Press green OK button
A ticket will be issued showing the fixed duration purchased and end date/time
Tickets do not need to be displayed in the vehicle

Pay for multiple days (Prepay)

You can pay for multiple days by card only:

Enter your vehicle Registration
Press green OK button
Choose multiple days button on screen
Use plus button to choose number of days, up to the maximum of 6 days
Press green OK button
Insert card or use the contactless reader
A ticket will be issued showing the fixed duration purchased and end date/time
Tickets do not need to be displayed in the vehicle

Types of cards you can pay with

You can pay with all types of debit and credit cards except for:

American Express
Visa Electron
Maestro

If your card is declined

The machine will print a ticket confirming your payment has been declined. This is not a valid pay and display ticket; you may be liable for a Penalty Charge Notice.

Card payments can be declined due to:

Wrong card type
Poor connection to the bank
High volume of mobile use in the area
Mobile communications mast down

Trying another machine will often work, but if you're still having trouble you can pay by coins or phone (RingGo.)

Apple Pay and Google Pay

The machines are configured to accept Apple Pay and Google Pay.

Pay by phone (RingGo)

Pay by phone is available through the RingGo app or by phone. Follow the instructions on the signage at each car park or by watching the RingGo app download instruction video.

Discounted parking at Carnival hub Leisure Centre and Premier Inn are not available through RingGo.

Permit parking

Season ticket permits are available for each of our valid car parks through our parking permit page.

Discounted parking at Carnival Car Park

There is discounted parking at Wokingham Leisure Centre for Carnival Hub users.

There are 4 machines at the Carnival Hub for Leisure Centre users. Please register your stay at the Leisure Centre machines only, to receive discounted parking.

Do not pay at the car park or using RingGo - you will not receive your discounted parking.

Users are entitled to a 2-hour maximum, free vend, once per day.

If Check-In is completed within the Leisure Centre, the same machines must be used at Check-Out. You cannot complete check-out within the Multi-Storey Car Park.

Discounted parking for Premier Inn customers

There is discounted parking at Premier Inn, Wellington Road, for hotel users only.

Discounted parking is available Monday to Sunday evening, 6pm to 9am.