I am writing under the Freedom of Information Act 2000 to request information about the following questions regarding your authority:

1. Do you use online forms for residents to complete using a web browser?
Yes.

2. Approximately how many online forms do you have?
Thirty.

3. What 3rd party or in-house software do you use to develop your online forms. This may be different from the software used to publish your website.
Microsoft Dynamics 365 and Ideagen EasySite CMS (Forms module).

4. How much did you pay in the most recent financial year for the use of it?
Approx £30,000 but that is pro rata as both solutions do more than just provide forms capability so this is best estimate of the cost of that element of both solutions.

5. What 3rd party or in-house software do you use to publish your online form? This may be different from the software used to publish your website.
Same as above.

6. How much did you pay in the most recent financial year for the use of it?
Not applicable.

7. Do you use in-house resources or third parties to develop your online forms?
In house resources.

8. When are your contracts for 3rd party forms development and/or forms publishing software due for renewal?
They are rolling contracts.

9. Do you carry out data analysis on your online forms? If so, what product do you use for the analysis?
Google analytics.