1. The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Primary Customer Relationship Management Solution (CRM):
(For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.)

a) Name of Supplier: Can you please provide me with the software provider for each contract?
Microsoft

b) The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
Dynamics 365

c) Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
Customer Service

Please also list the software modules included in these contracts.
d) Number of Users/Licenses: What is the total number of user/licenses for this contract?

e) Annual Spend: What is the annual average spend for each contract?

f) Contract Duration: What is the duration of the contract please include any available extensions within the contract.

g) Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

h) Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

i) Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

j) Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

To be answer the remaining questions it would exceed the appropriate limit set by the FOI Act. The Council are in the process of publishing its IT contracts on the councils contract Register Proactis which is available here: https://procontract.due-north.com/ContractsRegister/Index?p=679bb2ba-7898-4a4c-b4e3-c8eb6a07a3dc&v=2

We are therefore applying Section 21 and Section 22 exemption to this request. Some IT contracts have already been published, and we will be publishing them in future.