1. I seek copies of all and any data held by, or within the control of, Wokingham Borough Council in relation to:

a) noise monitoring and/or noise control in relation to users of public libraries, including powers of library staff;
We do not hold information on noise monitoring. The powers of library staff are set out in the library byelaws available at https://wokingham.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN

b) equality impact statements undertaken in the provision of those facilities /services which are additional to the statutory duty imposed by the Libraries Act;
We do not hold this information.

c) job description of Public Libraries Service Manager;
The council does not have a role with this job title. Please can you clarify the role in question being sought so that we can match as best as possible the job roles/titles that we do have against what you are looking for.

d) nature and number of complaints received from and/or about library users and action taken;
The following information is for complaints handled through the council’s complaints policy for a 6 year period up to the date of this request;
complaint about reminders for overdue books; not upheld
complaint regarding needing to produce identification when re-applying for library membership; not upheld
complaints (2) regarding noise in the library and the councils approach to it. not upheld
complaint re signage; not upheld
complaint re closure of carnival hub for event; partially upheld - in event of similar future closure alternative access to continue to be put in place.
Multiple (11) complaints the library service are planning to hold a drag queen story time; not upheld
complaint re covid lockdown and resulting overdue charges; upheld - verbal conversation with customer; solution offered, and apology given.
complaint re ongoing disturbances caused by an individual using the library; upheld - all parties involved spoken with - apology offered to complainant
Multiple (4) complaints from one customer re staff conduct; not upheld - referred to ombudsman - complaint not upheld by ombudsman.
complaint re wifi speed; upheld - Comments passed to technical team for investigation.
complaint re photocopier not working; upheld - apology given, customer updated regarding issue, with possible alternative options to take pending resolution.

e) library users complaints handling policy.
The complaints policy is available on our website here: https://www.wokingham.gov.uk/sites/wokingham/files/2024-04/Complaints%20policy.pdf