One of the remedies that the Ombudsman suggests as a result of complaints that are upheld is that compensation / redress payments should be made to the complainant.

1. Please provide copies of any internal documents or policies used by the council when deciding how much compensation / redress should be made to members of the public following complaints they have made.
Please find attached the Wokingham Borough Council Housing Complaint, Compensation and Compliments policy.
Regarding redress payments for other services, this will be decided on the merits of each individual case. The process for deciding amounts is usually taken from guidance found on the Local Government and Social Care Ombudsman website.