1. Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
2. Between what years were these in usage?
3. What were the principal drivers behind the decision to change?

Northgate Managed Service
2010-2015
ITSM was part of Managed Service package provided to Wokingham by Northgate.

Hornbill
2015-current
IT support services brought in-house. Hornbill selected as ITSM solution.