1. What specific procedure does your council operate to identify and prevent vulnerable customers, who may be at risk of homelessness, from being sent to external enforcement agents for Council Tax arrears, which in turn will increase debt and could exacerbate their risk of homelessness?
Prior to instructing an external enforcement agent, Wokingham Borough Council reviews every liability order. Part of this review involves reviewing historic notes where there may have been a disclosure of vulnerability, either directly from the customer or a third party.
Where a customer has not engaged with the local authority and we have no other information regarding the customer we will consider instruction of an external enforcement agent.