Please can you provide me with the following information with regards to Garden Waste Collection:

1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.
Richard Bisset, Service Manager Place Clienting, Richard.bisset@wokingham.gov.uk. 0118 974 6000.

2. How many subscriptions the council currently has on their system?
25,600 subscribers

3. How much do you charge for this service?
Information available on the website https://www.wokingham.gov.uk/rubbish-and-recycling/garden-waste/order-garden-waste-collection/

4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?
Information available on the website https://www.wokingham.gov.uk/rubbish-and-recycling/garden-waste/order-garden-waste-collection/

5. How does the council receive Garden Waste applications? Online or paper format?
Order online or via the phone.

6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?
Microsoft Dynamics.

7. If you use a software platform, how long is the contract for and what is the value of the contract?
Contracts are published on our Contracts Register: https://www.wokingham.gov.uk/council-and-meetings/open-data/datasets-and-open-data/?categoryesctl91f252ff-550d-4cfa-a838-92ef2cb5f83c=8461

8. Who is your payment platform provider? i.e Worldpay.
Govpay.

9. Does your current system allow automated payments?
No.

10. Is your payment platform integrated with your Garden Waste system to allow automated payments?
No.

11. Are you planning to increase/expand the current Garden Waste service?
Increase.

12. How many members of staff do you have managing Garden Waste applications?
No direct members of staff are solely appointed to garden waste applications.