1. As a freedom of information request, please provide the number of complaints you have received annually regarding filthy and verminous properties, from 2018 till 2022, and the number received so far this year.
The below figures are from our Housing Department. As per Housing Ombudsman definition, a complaint is an expression of dissatisfaction about the standard of service, service not provided, actions taken by staff or contractors or lack of action taken by staff or contractors affecting an individual resident or group of residents. Therefore, I am looking for complaints in our database that meet filthy or verminous but the complaint may be about the service provided or actions taken rather than the condition of the property. Complaint Investigations may not have upheld these complaints. We carry out Stock Condition surveys regularly of our housing stock.
2022: 2x Lack of action on rat concerns / 2x Lack of communication from rat issue reporting.
2021: 4x Raising of rat concerns in addition to other areas of complaint.
2020: 0
2019: 0
2018: 1x Raising of rat concerns.
The below figures are from our Environmental Health
2023: 1 – 1 x informal action
2022: 3 - 1 x Completed no further action / 1 x Information Action / 1 x Still on-going
2021: 2 - 1 x Completed no further action / 1 x Unable to take action
2020: 2 - 1 x Completed no further action / 1 x Unable to take action
2019: 5 - 5 x Completed no further action
2018: 6 - 3 x referred to other internal service / 3 x Completed no further action

2. In addition, if available, please provide those annual and part-year totals split by outcome and type of property.
Not available.