1. Does the Council have an app?
Yes.

2. If yes to question 1;
a) When was it launched?
July 2016.

b) How many people have downloaded the app since its launch?
2171

c) How many reports have come through the app since its launch?
Not applicable.

3. Do the Council have a Chatbot?
No. Coming soon – early 2022.

4. If yes to question 3;
a) Is it internal for staff or external for customers?
It will be for external customers.

b) Which supplier did you go with or was it built in-house?
Netcall.

c) When was it released to the public?
Not applicable.

d) How many conversations have taken place since launch?
Not applicable.