1. Between November 21st 2022 and November 21st 2017, how main compensation claims did you pay out to council tenants after they claimed damp and/or mould caused them respiratory issues/ ill health.
For reference, we do not pay out for complaints that was solely due to damp or mould or respiratory issues under housing complaints. Complaints compensation must be to do with a complaint (which is in line with a poor service received or service not received by WBC or a contractor) so these would be more in line with delays of a contractor attending etc.

Housing Complaints: 0
(Respiratory issues/ill health not mentioned but 1x £200 comp payment on 05/06/2020 for items damaged from mould.)

Repairs and Maintenance:
No ill health mentioned 1 x £1500 compensation November 2021
Complex case only partly involving damp and mould 1 x £3000 May 2021. This figure includes legal costs, the compensation element is much smaller.

2. How much money was paid out for all the claims?
Housing Complaints: 0
Repairs and Maintenance: See answer to question 1

3. Can you give a breakdown in cost per year?
Housing Complaints: 0
Repairs and Maintenance: See answer to question 1

4. What was the most paid out in a single claim?
Housing Complaints: 0
Repairs and Maintenance: See answer to question 1

If it does not go over the £450 limit:
5. Via what process were these claims made?
Housing Complaints: 0
Notice od disrepair X 2

6. How many were via the Housing Ombudsman?
Housing Complaints: 0

7. How many via the local authority complaint process?
Housing Complaints: 0