1. Please could you provide me with details of the council's 'cautionary contacts list' (CCL) or similar database?

A CCL is a system or register which lists potentially aggressive or abusive customers or members of the public, in an effort to protect council staff from potentially harmful situations, including physical assault and verbal abuse.
Individual departments may have their own lists, such as an “Adults Integrated System”, or have a marker known as a Cautionary Contact Flag.

Under data protection laws, it is important that I do not receive the names or addresses of those people on the register. However, I do seek other details including the ages (if known), the length of time they have been on the list (if known), the reasons for their inclusion and the council department who may come into contact with the person (if known).

In all cases, the most recent data should be submitted (for example, data present on the date of this request)
Housing Department have advised they are only able to share that we have 19 entries that are currently on our service caution register. The register is reviewed quarterly by the operational management team, and then an annual review by strategic managers. We are unable to provide further detail as it would all be redacted due to confidentiality / sensitivity reasons and potential risk to officers and contractors (Section 40 FOI exemption).