1. Has your bank or card processing supplier made you aware of the details of the Visa and Mastercard price increases planned for this year?
No

2. Have you been able to quantify the cost of these increases?
No

3. Have you been given any help from your provider to quantify the cost increases?
No

4. Have you been told of any ways to mitigate these increased costs?
No

5. Is your organisation compliant with the card payment security standard PCI DSS 3.2.1?
Information not available

6. Have you been able to benchmark the charges that you pay against the charges paid by similar public bodies for:
a) banking?
b) processing incoming card payments?
c) achieving and maintaining PCI DSS compliance e.g. call masking and automated payment phone lines
d) income management systems
Benchmarking exercise not carried out

7. Which providers currently supply these services:
a) banking: Nat West
b) processing incoming card payments: Unit 4 & Heycentric
c) achieving and maintaining PCI DSS compliance NCC
d) income management systems? Unit 4

8. What was your spend in the last financial year for:
a) banking: £23k
b) processing incoming card payments: £30k including income management
c) achieving and maintaining PCI DSS compliance: £5k
d) income management systems: £25k

9. In respect of your last financial year, please can you provide an estimate of the:
a) value of receipts received via card payments: £19,471,023.13
b) number of receipts received via card payments: 107,956
c) total charges for processing the above card payments: £107,287.89

10. Have your current providers advised you of the financial and other opportunities created by Open Banking transactions?
No

11. Are you using Open Banking data services to drive down costs?
No

12. When are your current contracts due to expire for:
a) card processing: 31/02/2025
b) banking: 31/03/2023
c) payment compliance services e.g. call masking & automated phone payment lines: 31/03/2023
d) income management systems: 31/03/2023

13. Please can you attach a copy of a recent statement / invoice for:
a) processing your card payments:
b) banking services:
c) payment compliance services:
d) income management systems:
This information is commercially confidential

14. Please can you provide contact details for your finance department. We will use this to provide a free report of all our findings, including benchmarking your costs, quantifying the impact of the upcoming price rises for payment processing and strategic recommendations on how to mitigate the increasing costs.
Contact email: businessservices@Wokingham.gov.uk
Contact telephone: Not applicable
Contact position: Finance services mailbox