1. What is the total number of formal complaints registered with your council for antisocial behaviour in the years since 2010? Please provide a breakdown of the type of incidents registered.
Please be aware that under data protection laws and Section 40 of FOI Act we have had to take out any personal information regarding the complaints details. We have formal complaints at stage 1 and stage 2. We only Retain stage 1 from date of conclusion of complaint for 2 years and stage 2 is retained from date of conclusion of complaint for 3 years. Therefore, we cannot answer as detailed for the years 2010 to 2018.

Moving forward, the council are making the numerical data collection (with no personal data or complaint information) for Social Housing complaints more diverse, unfortunately, this is not the case presently.

The information on what makes a complaint can be found at: https://www.wokingham.gov.uk/housing-and-tenants/tenant-services/housing-complaints/. It is important to note that only ASB handling can be logged as a complaint under Wokingham Borough Council Housing Policy. All ASB reporting and concerns are to be handled by a residents Housing Officer and ASB team.

2021 Jan to Oct:

Stage 1:
• 1x ASB Handling and lack of action from the service – The complainant made reference to incidents with a neighbour regarding the gardens.
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident with a neighbour regarding parking.
• 1x ASB Handling - The complainant made reference to an incident verbal altercation. ENQ-342
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident with allegations of racial abuse.

Stage 2: No complaints made
• 1x ASB Handling and lack of action from the service. The complainant made reference to incidents between themselves and a neighbour regarding the gardens.

2020 Jan to Dec:

Stage 1:
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident of a disagreement between neighbours.
• 1x ASB Handling - The complainant made reference to an incident/reporting of potential illegal activities of others.
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident/reporting of neighbours CCTV.
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident/reporting of neighbours behaviour.
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident noise, verbal altercations and state of neighbours garden.
• 1x ASB Handling - The complainant made reference to an incident noise, health and safety concerns.
• 1x ASB Handling and lack of action from the service - The complainant made reference to an incident ongoing noise issues.

Stage 2: No complaints made

2019 Jan to Dec (Up to 2019 Nov for Stage 1):

Stage 1: No complaint made

Stage 2:

• 1x ASB Handling - The complainant made reference to an incident of verbal and physical altercation between neighbours.

2018 Nov to Dec (Up to 2018 Nov for Stage 2):

Stage 2: No Complaints made

2. How many of the formal complaints noted above did your council actively go on to investigate? Please provide a breakdown of the type of incidents investigated.
All formal complaints are thoroughly investigated and provided with a response in line with the complaint, compliment and compensation policy.

3. Of all incidents investigated, in how many instances was further action taken? Please provide a breakdown of the type of incidents for which action was taken.
When a complaint is escalated within the Complaints process all instances are investigated further and if the complaint is upheld then further action will be taken however the complaint team only deal with instances where there is a potential failure of service in terms of ASB Handling.

Only one of the Community Triggers required further action. A Community Protection Warning was issued to tenants regarding anti-social behaviour relating to:
• loud music.
• urinating in public areas.
• stop behaving in a manner that would cause a reasonable person alarm and distress.

4. How many community trigger case review applications have been received by your council since the introduction of community triggers?
Since 2020 we have received two Community Triggers.

5. How many of such case review applications have been actioned, in the years since the introduction of community triggers?
Both the Community Triggers received case reviews.

6. Is there an average cost for carrying out a community trigger case review?
Unknown cost.