Last updated:
30th December 2024
See answers to previous information requests
How to search
- Select a year and/or a month from the drop down list
- Type a subject into the 'Subject keyword(s):' search (Optional)
- Click 'Search' button
Alternatively click 'View' to browse through all received requests.
This search is for our information requests from September 2020 onward.
Digital Platforms (Content Management, Case Management, Customer Relationship Management Systems)
See notes
I would be grateful if you could provide the following information:
1. Content Management Systems
a) The name and version of your current primary Content Management System(s)
b) The annual cost of licensing, maintenance, and support for each CMS
c) The contract start and end dates for your CMS platform(s)
d) The name of the supplier/vendor for each CMS
e) The procurement framework used to purchase the CMS (if applicable)
f) The total implementation cost of your current CMS solution
g) Any planned procurement activities relating to CMS platforms in the next 24 months
2. Case Management Systems / Customer Relationship Management Systems
a) The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
b) The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
c) The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
d) The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s)
e) The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
f) The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s)
g) Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months
