Last updated:
30th December 2024
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IT Service Management Contracts
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I am writing to request information under the Freedom of Information Act 2000 regarding the council's IT Service Management (ITSM) contracts and related services. I would appreciate if you could provide the following details:
1. Current IT Service Management (ITSM) Provider(s)
o Name of the supplier(s) providing ITSM software and/or services: Hornbill
2. Contract Details
o Contract start date: 21/09/2015
o Contract end date: 21/06/2025 rolling
o Details of any contract extensions (if applicable):
o Total annual cost of the contract(s): £26,330
3. ITSM Tools & Software in Use
o Name of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.): Hornbill
4. Procurement & Renewal
o Contract renewal date: 21/06/2025
o Procurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.): Any future tender opportunities will be published via the councils contract portal wokingham.gov.uk/business-and-licensing/business-and-growth
5. Contact Information
o Name and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI): Glynn Davies, Head of Digital, Data and Technology
o Contact email or phone number (if permissible under FOI): Glynn.Davies@wokingham.gov.uk
