See answers to previous information requests

This is a freedom of information request about slips, falls and accidents in the swimming pool and changing room areas as the Carnival Pool, Wokingham. It is a brand new pool, so please will you give me all the information on all slips, falls and accidents since the pool opened to today.

1. Date, description, detailed location, outcome (injury, solution – ambulance, first aid etc)
Please see the attached file

2. Date and details of any correspondence or complaints from users as to the floor surface
The General Manager has received one email received on 6th January 2025, commenting on a slip in the wet changing village. The customer commented on the customer service element of how the incident was handled.

3. Dates and details of any staff feedback on the floor surface
We have had no staff feedback regarding the floor surface.

4. Dates, descriptions, the position and extent of adjustments to the flooring across all of these areas since opening.
We have introduced matting into the shower area of the wet change village and did this 29th October 2024. We have introduced further matting just outside the shower area of the wet change village on 19th February 2025.

5. Company policy and procedures for logging and following up on accidents.
Places Leisure have a robust event reporting, review and investigation process, which is integral to our safety management system, and helps to identify actions required to prevent any reoccurrence.

6. Company policy on the review and assessment of health and safety risks to staff and customers, and any outcomes from these assessments.
The General Manager and Safety Coordinator will ensure that the risk assessment is reviewed and revised as necessary if there is an accident or incident, a new task or activity is introduced, or a change to the building or premises is planned. There is a formal review annually.

7. Entries from the Risk Register on the floor surface, and any reporting, discussions and mitigations.
Any reported slips, trips, or falls are logged in our online incident reporting system, and are reviewed, and investigated to identify causes and corrective actions.

8. Dates, descriptions and outcomes of any RIDDOR notifications to the WBC
In relation to RIDDOR notifications and subsequent investigations, the Enforcement and Safety Team have confirmed that there are two RIDDOR reports relating to slips and trips at Carnival Pools on their database, in addition to your incident.

30.08.2024 – 19.00 hours:
Details of incident as reported:
1) The IP was walking into the shower area when they lost their footing
resulting in them falling over and hitting their chin on the floor.
2) The IP was returning from the toilet to their parent
3) Changing village showers
4) N/A
5) The area was inspected immediately after the incident, and no
defects were present.
6) Laceration
Investigation / follow up: Injured Party contacted but no reply. No further action possible.

12.12.2024 – 15.00 hours

Details of incident as reported:
1) The IP was using the showers in the health suite when they lost their
footing, and hit their head on the floor
2) The IP was using the health suite drench showers.
3) Indoor - Health Suite
4) N/A
5) The area was checked immediately following the incident and no
defects were found.
6) Laceration to head (Treatment - Glued)

Investigation / Follow up:
• The leisure centre believes the water drainage facilities in the showers to be adequate but despite this their Health Suite is deep cleaned daily by their Contract Cleaners, KCS, and Lifeguard team squeegee the area daily as part of their rotation from poolside.
• They currently have rubber matting within their changing village but not in the health suite. However, following this incident, they will be purchasing some matting for the health suite to support in preventing any future reoccurrence.
• Following their investigation into this incident and in addition to the rubber matting, they will also be looking to increase the frequency of the routine inspections (particularly during peak times) along with the cleaning regime undertaken by their contract cleaners.