See answers to previous information requests

Contract Details
1. Which supplier currently provides your Highways Management System (HMS) or Equivelant UKPMS Accredited system?
The HMS provider is WDM, but the contract is held with VolkerHighway, as part of the Councils Highways Term Maintenance Contract.

2. What is the scope of your current HMS contract? (e.g., asset management, road maintenance scheduling, traffic management, incident reporting, etc.)
• Works ordering module,
• Enquiries module,
• Inspection module,
• Street lighting Module,
• Financial.
• Reactive and planned maintenance.

3. What is the value of the current HMS contract (per annum and total contract value)?
This is part of the lumpsum for the VolkerHighway contract – not able to provide a standalone cost.

4. What is the contract start date, end date, and renewal date?
1st April 2019 – 31st March 2029

5. What is the duration of the current contract, including any extension options?
10 years

6. What is the procurement framework used for the current contract? (e.g., G-Cloud, Crown Commercial Service, etc.)
Procured separately by VolkerHighways

7. Are there any performance penalties or incentives within the contract? If yes, please provide details.
No

System Features and Usage
8. What modules or features are included in your current HMS? (e.g., GIS integration, work order management, mobile workforce support, citizen reporting, etc.)
As above

9. What other systems does your HMS integrate with? (e.g., financial systems, geographic information systems, customer relationship management tools, etc.)
Causeway, GIS

10. What level of customisation has been implemented in the current HMS?
Unsure.

11. How many users currently access the system, and what is their role (e.g., staff, contractors)?
50

Tendering and Procurement
12. When is the next planned tender for the Highways Management System?
Unsure at this point

13. What are the key evaluation criteria for selecting a supplier for the HMS?
N/A

14. What were the top three reasons for selecting your current HMS supplier?
N/A

15. What challenges or pain points have been identified in the current HMS procurement process?
N/A

Budget and Expenditure
16. What is the annual budget allocated for Highways Management Systems, including licensing, support, and maintenance costs?
Included with the Volkerhighways contract.

17. Are there any additional costs associated with the current HMS contract (e.g., implementation, training, third-party integrations)?
As above

Performance and Feedback
18. How is the performance of the current HMS measured? (e.g., KPIs, SLAs, user satisfaction, etc.)
Within the Volkerhighways KPI’s

19. Have there been any significant system failures or downtimes in the last 3 years? If yes, please provide details.
No

20. What has been the overall satisfaction level of your staff and stakeholders with the current HMS?
Average

Data and Reporting
21. What types of reports are generated by the HMS (e.g., maintenance logs, incident reports)?
• Customers enquiries
• Repairs
• financial information
• inspection reports
• works monitoring

22. Is the HMS compliant with relevant data protection regulations (e.g., UK GDPR)?
Yes

23. Does the HMS support open data initiatives for public access to highways-related information?
Yes

Sustainability and Future Plans

24. How does the HMS support sustainability goals (e.g., reducing carbon emissions, green infrastructure planning)?
Yes

25. Are there any plans to adopt new technologies (e.g., AI, IoT) within the HMS?
Yes AI

26. What challenges are anticipated in transitioning to a new HMS, if applicable?
Time, resources, IT, budget.

Additional Context
27. Are there any shared service agreements in place with other councils for HMS use?
No

28. Does the council use in-house resources to manage the HMS, or is it fully outsourced?
Outsourced

29. Is your council open to pilot programs for innovative highways management technologies?
Possibly