Last updated:
30th December 2024
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TSM Software Expenditure
See notes
I am writing to request information under the Freedom of Information Act regarding the running costs of your IT service management system (ITSM) at your organisation. Specifically, I am requesting information on the following:
1. Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be). 2024 2023 2022 Total
a) Implementation
i. 2024
ii. 2023
iii. 2022
iv. Total
b) Subscription / Licencing
i. 2024
ii. 2023
iii. 2022
iv. Total
c) Support
i. 2024
ii. 2023
iii. 2022
iv. Total
d) Professional Services (project work etc)
i. 2024
ii. 2023
iii. 2022
iv. Total
e) Managed Services (where applicable)
i. 2024
ii. 2023
iii. 2022
iv. Total
f) Approximate Staff costs ass'c with running the platform
i. 2024
ii. 2023
iii. 2022
iv. Total
And/Or
g) Number of FTE associated to platform operations (if unable to provide answer to f)
i. 2024
ii. 2023
iii. 2022
iv. Total
2. Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project
3. Service Management System Vendor: Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)?
4. Scope: Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?
5. Users: How many agent (fulfillers/users) licences do you have?
