Last updated:
8th August 2023
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This search is for our information requests from September 2020 onward. You can also visit our previous Disclosure Log to see requests received before this period.
Complaints about private rental properties
See notes
Could you please provide the following information:
1. The total number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date).
2018/19: 145
2019/20: 116
2020/21: 141
2021/22: 160
2022/23: 138
2023/24: 197
2. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) for each of the following reasons:
• Repairs (e.g. that haven't been actioned, haven't been completed or haven't been completed to a good standard)
• Illegal eviction (or the threat of)
• Harassment
• Dishonest or unfair trading behaviour
This information can't be pulled from our system.
3. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) about letting agencies (or the top ten with the most complaints is fine). Please provide the name of each letting agency, along with the number of complaints.
This information can't be pulled from our system.
4. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) that have been resolved:
• By the council
• By the landlord/letting agency
• Referred to an external body (such as Environmental Health)
This information can't be pulled from our system.
