See answers to previous information requests

I am writing to make a request under the Freedom of Information Act 2000. Specifically, I would like to request information regarding your Assisted Discharge and Support at Home Services.

For clarity, we are referring to those services where a third-party provider offer support, transport and settling services to patients to ensure an efficient, safe discharge which reduces the incidence of delayed or failed discharges. Support at Home services are those where a third party provides a set period of support to patients recently discharged from hospital to increase independence and reduce the incidence of readmission.

1. Please advise who provides your Assisted Discharge and Support at Home services (Name of all providers)
START, Age UK Hospital at Home Service.

2. What is the annual value of the contract/s?
£800k for START, £60k for Age UK Hospital at Home.

3. What is the duration of the contract/s?
5 years for START, 3(+2) for Age UK Hospital at Home.

4. What are the start and end dates of the contract (plus any potential extension periods)?
START (as part of wider Optalis contract) April 2022-2027, Age UK Hospital at Home 2022-2025.

5. How many service users are supported through this contract on an annual basis?
Variable.

6. What are the individual performance measures and KPIs on the contract? How is your provider performing against each performance measure and KPI? (%)
START: Referrals, % reabled, response times % at home 91 days after discharge, customer satisfaction
Age UK: Referrals, response times, duration of support, average number of visits, equality monitoring data, returns to hospital within period of intervention.

7. Who is the person responsible for managing your Assisted Discharge and Support at Home services?
• Name
• Title
• Email address
• Contact number
See Optalis and Age UK website.