See answers to previous information requests

Telecare / Careline Monitoring. Freedom of Information request

1. Does your Council provide a Careline/Warden Call service to residents?
Yes.

2. How many connections (approximately) do you have? Please detail…
• Dispersed: 4 properties.
• Hardwired (independent living): 8 sheltered schemes.
• Hardwired (extra care): 1 fosters.

3. Do you use an external provider for Careline monitoring? If so, can you please detail: -
• Name of monitoring centre/ provider with contract start/end date
• Not applicable as council run (disregard questions 5-9 and answer questions 4 & 10 only)
Forest Care. Contract details are on the Councils contract register.

4. Do you have any intention to outsource your Careline monitoring in the next 3 years?
Current agreement can be extended up until 30th September 2024, and will need to be rebid during 2024.

5. What is the annual value of your monitoring contract?
At the date of commencement, the annual contract value was £16,020.22 per annum – Inclusive of weekly connection charges, responder services for schemes and contract management fees.

6. What is the ‘per connection’ charge of your monitoring contract (per week/month/annual as preferred)?
60p per connection per week at the date of commencement of the agreement.

7. Are happy with the performance of your careline monitoring provider?
Yes.

8. What tender framework/ portal does the council use for the procurement of careline monitoring?
We use ProContract Portal: https://procontract.due-north.com/Opportunities/Index?p=679bb2ba-7898-4a4c-b4e3-c8eb6a07a3dc&v=2

9. For your future monitoring services tender, will you include equipment maintenance/upgrades or keep separate?
Keep separate two different functions.

10. Who is the main person(s)/ decision maker (s) or team – who would be responsible for your Telecare monitoring centre - name/title/direct dial number/email?
CCOHousing@wokingham.gov.uk