Complain about a SEND issue

Share your concerns

If you are unhappy with the special educational needs and disability (SEND) support your child gets, or a service you have received, contact the service provider first to share your concerns. This could be:

• a nursery, school, or college
• a GP surgery
• a charity
• a company
• our special educational needs and disability (SEND) service
• services within children's or adult social care

Raise your concern as soon as you can and talk to someone in the service or organisation. 

Get advice from SENDIASS

You can also contact the Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS). 

SENDIASS offers impartial advice and support to parents and carers of children with SEND, and young people with SEND.

SENDIASS offers drop-in sessions every two weeks. They are free and confidential. You do not need an appointment.

Find out when the next drop-in sessions are on the SENDIASS website.

Get in touch with SENDIASS

Phone: 0118 908 8233

Email: sendiass@wokingham.gov.uk

Disagreement resolution service

The disagreement resolution service is when an impartial professional helps everyone reach an agreement through discussion.  

This service covers all children and young people with SEND, not just those who are being assessed for or who have an education, health and care plan (EHCP). 

The service is:

• free to use
• independent from the council
• voluntary and everyone must agree to be involved

The disagreement could be with:

• your child’s school or other education provider
• the local authority (Wokingham Borough Council) 
• health professionals 

How to arrange this service 

We use Global Mediation to provide our disagreement resolution service. 

You can refer yourself by phone or email:

Phone: 0800 064 4488

Email: sen@globalmediation.co.uk

There is no requirement to use disagreement resolution services before using other complaints procedures.