Contact the Financial Assessment Team

Consultation on administration charges

Following the the introduction of the Care Act, we can now charge customers to cover our administration costs.

We asked residents and stakeholders in February 2015 about their views on administration charges. The consultation was over a period of thirteen weeks and the decision to start charging was made by the Council’s Executive on 25 June 2015.

There is no right of appeal against the:

• Council’s decision to charge for administration
• Amount of Care Management Support
• Annual Fee 

These figures are set by the Council as part of its annual budget setting process.