Last updated:
8th August 2023
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Understanding ICT
See notes
I would like to politely request information under the Freedom of Information Act:
1. SIP Trunking
a) Have you implemented SIP?
b) If yes, when does the contract expire?
c) Who is your SIP provider?
d) The email address of the primary contact for this contract?
2. Team Licences
a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
b) If not, is that something you are considering?
3. Telephony
a) What is your current telephony system?
b) How many users of the telephony system?
c) When is the contract up for renewal?
d) The email address of the primary contact for this contract?
4. Contact Centre
a) What contact centre solution is the council using?
b) How many agents does the contact centre employ?
c) How many agents are concurrently working?
d) When is the contract for the contact centre ending?
5. Mobile phones
a) Who is your current mobile phone provider?
b) How many mobile connections?
c) When is the contract up for renewal?
d) How long do you contract for (24 or 36 months)?
e) The email address of the primary contact for this contract?
