See answers to previous information requests

I would like to request detailed information on parking within your local authority for the period from April 2023 to March 2024. Please provide responses to the following questions:

1. On-Street Parking Transactions and Revenue
a) Total Number of On-Street Parking Transactions: Please provide a breakdown of the total number of transactions and ticket sales for on-street parking, including both Pay by Phone and Pay & Display (P&D) Machine transactions
Not applicable we have no on-street Pay & Display bays.
b) On-Street Pay by phone Transactions: Please specify the number of on-street parking transactions processed specifically via your Pay By Phone supplier(s).
Not applicable we have no on-street Pay & Display bays.
c) Total On-Street Parking Income (Excluding Permits and PCNs): Provide the total on-street parking income for the specified period, excluding income from parking permits and Penalty Charge Notices (PCNs).
Not applicable we have no on-street Pay & Display bays.
d) On-Street Pay by phone Income: Specify the total income from on-street parking transactions processed via your Pay By Phone supplier(s).
Not applicable we have no on-street Pay & Display bays.

2. Off-Street Parking Transactions and Revenue
a) Total Number of Off-Street Parking Transactions: Please provide the total number of transactions and ticket sales for off-street parking, including both Pay by Phone and Pay & Display (P&D) Machine transactions.
Car park ticket machines 1,007,664 tickets sold. RingGo 655,946 Sessions booked.
b) Off-Street Pay by phone Transactions: Specify the number of off-street parking transactions processed via your Pay By Phone supplier(s).
RingGo 655,946 Sessions booked
c) Total Off-Street Parking Income (Including VAT, Excluding Permits and PCNs): Provide the total income for off-street parking, including VAT but excluding income from permits and PCNs.
Car park ticket sales income. £2,019,887.83 Gross.
d) Off-Street Pay by phone Income: Specify the total income from off-street parking transactions processed via your Pay By Phone supplier(s).
Ringo Sessions income. £1,452,650.76 Gross.

3. Payment Methods for Parking Transactions
a) List of Payment Methods: Please provide a complete list of all payment methods currently offered for parking transactions across both on-street and off-street parking, including but not limited to cash, card, contactless, and mobile app options.
Off Street Only. Payment can be made via Coin, card insertion or waive and pay or Check in check out. Google pay or Apple pay.
b) Please indicate the name of the supplier for each payment method e.g Metric, Flow bird, IPS etc.
Flowbird
c) Pay by phone Parking: Please provide the name of the ‘pay by phone’ supplier used by the Council today e.g Ringo, Paybyphone, Just park.
RingGo
d) Please confirm the current contract expiry for the Council’s ‘pay by phone’ service, including any extension options that are available / unused
Current contract with RingGo expires Oct 2026. No additional extensions provided for.

4. Pay on Foot / Pay on Exit Car Parks
Pay on Foot / Pay on Exit Car Park Overview:
a) Number of Pay on Foot Car Parks: Confirm the number of car parks within your authority that are equipped with barrier access.
Not applicable we have no pay on foot/pay on exit car parks.
b) Total Number of Spaces: Specify the total number of parking spaces available within these barrier-accessed car parks.
Not applicable we have no pay on foot/pay on exit car parks.
Pay on Foot / Pay on Exit Car Park Transactions:
c) Total Transactions: Provide the total number of parking transactions and ticket sales within barrier-accessed car parks.
Not applicable we have no pay on foot/pay on exit car parks.
d) Income from Pay on Foot Car Parks: Specify the total parking income generated solely from barrier-accessed car parks.
Not applicable we have no pay on foot/pay on exit car parks.
e) Equipment Manufacturer: Identify the manufacturer(s) of the barrier equipment currently installed and in use at these car parks.
Not applicable we have no pay on foot/pay on exit car parks.

5. Future plans
a) Please could you provide a narrative response outlining any significant changes or procurement exercises that are being considered in the 2025/2026 financial year to the Contracts / suppliers mentioned in this request, for example:
Pay by phone supplier
P&D Machine provision
Pay on Foot / Pay on Exit equipment
All our parking services contracts for P&D machines, RingGo are provided as part of our outsourced contract with NSL which ends Oct 2026. This contracted service is currently under review for future procurement.

6. Please could the Council confirm whether they have any plans to join the government’s National Parking Platform in the future?
We have shown an intention to join but have not yet committed to this until the end of our current contracts.