Last updated:
8th August 2023
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Telephony
See notes
Unified Communications
1. The manufacturer of the council's unified communications software.
Microsoft
2. The provider (the company that you signed the contract with) for your unified communications software.
Phoenix Software LTD
3. Contract end date for your current unified communications software.
31/03/2027
4. Do you have any extensions available on your current contract for the councils unified communications software? If so, please give full details.
No
Contact Centre
5. Is the council's contact centre outsourced? If so, to who?
Not outsourced
6. How many contact centre agents does the council employ?
18.68 Full Time Equivalent as at 20/09/2024
7. The manufacturer of your contact centre software
Netcall
8. The provider (the company that you signed the contract with) for your contact centre software.
Netcall
9. Contract end date for your current contact centre software.
01/03/2026
10. Do you have any extensions available on your current contract for the council's contact centre software? If so, please give full details.
No
