Last updated:
8th August 2023
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Blue Badge Service Provision
See notes
1. Does the council rely on externally commissioned services or employ in-house assessors for blue badge Independent Mobility Assessments?
Inhouse
2. If you use an externally commissioned service, could you provide the name of this service provider?
N/A
3. If the council internally employs in-house assessors, please specify the number of clinically trained assessors and administrative staff who work on blue badge applications.
1 p/t OT
2 staff work on the administration
4. Do you collaborate with local GP services or NHS trusts to conduct blue badge assessments?
No
5. How many of your applications are received through the .gov blue badge digital portal?
In 2023 - 3508
6. How many applications are received direct to the council outside of the .gov blue badge digital portal process?
In 2023 - 403
7. Do members of the blue badge administration team fill out an application on either the .gov blue badge digital portal, or an internal form on behalf of an applicant that feels they are unable to do it themselves?
Complete on Gov.uk
8. Do you use an internal digital case management system for blue badge applications? If so, what is the name of this system.
Yes – Netcall CRM
9. What is your current cost per assessment? (i.e. triage, telephone assessment & Independent Mobility Assessment)
£28
